Education & Training

Education & Training

Below you will find a list of the upcoming CCPA events and trainings. More information can be found on our event calendar or by calling (860) 257-7909.

 

Managing People: 3-Part Certificate Series
Wednesday, October 21, 2015
Wednesday, October 28, 2015
Wednesday, November 4, 2015
9:30a.m. – 4:30p.m.

Register Online or View the Brochure

Managing People is a 3-Part series which cannot be broken into singular parts.

October 21 – Introduction to Leadership: Supervisors are responsible for the quality of other people’s work. In order to do their job effectively, organizations must provide supervisors with the tools to influence their direct reports. This session focuses on the manner in which the interpersonal conduct of the supervisor allows him/her to develop leadership qualities that will have a salutary influence on those for whom he/she is accountable. Topics include the role of the manager as a supervisor, the development of leadership, managing critical moments, employee involvement, communications and more.

October 28 – Introduction to Supervision: One of the most important roles of any supervisor is to help employees perform tasks in effective ways. This session focuses on the ways supervisors can help staff develop their abilities and understanding of appropriate roles as independent variables resulting in better performance. Topics include the role of the supervisor, delegation and accountability, negotiating expectations, positive reinforcement and mechanisms to help improve performance.

November 4 – Counseling & Discipline: All supervisors will eventually conduct a counseling session to discuss apparent performance problems. This course will treat a counseling session as a method to avoid discipline as well as a coaching activity consistent with the need to help staff find ways to overcome the challenges they face at work. Topics include the role of the supervisor, an introduction to conducting counseling sessions, writing counseling memos, an overview of discipline as well as a look at disciplinary action case studies.